The SMILE program
The SMILE program helps participants to build their own deep strength, mind and resilience-allowing them to find a bright light within themselves – and then share it with customers and colleagues. A first impression can change everything.
Kick off training right-away with this easy to use Facilitator and Participant Package for 25 Participants!
A user-friendly 120 page Leader Guide
A flash drive with 40 minutes of video for the leader (facilitator) to train a group of participants
25 Participant Packages. An easy-to-read 74 page Participant Book for participants to follow along
Quality technique card
Certificate of accomplishment
Implemented in 1 session of 3-4 hours.
(4 hours in developing countries)
Published: July 04, 2026